FAQs


General

What can I expect in the Estheo Escape Room Vienna?
Eine Auswahl an vier verschiedenen Escape Spielen: “The Office” für 3 bis 6 Personen, “Die Voodoohütte” und “Das Erwachen” (Traumkiste) für jeweils 2 Personen sowie die Mobile Escape Room Version “Coming Home” für 2 bis 4 Personen.
Who are the games for?
“The Office” and “Coming Home” are suitable for anyone who likes to solve classic escape room puzzles. With “The Awakening” and “The Voodoo Hut”, the gaming experience is one you have never experienced before.
Do I have to take something with me?
Everything that is needed is available in the game room.
When should my group appear?
15 minutes before the start of the game. If it arrives too late, the escape game can either no longer be played at all or can only be played with a loss of time.
When are your opening times?
Thursday and Friday from 2.15pm to 9.45pm. Saturday, Sunday and public holidays from 11:15 a.m. to 9:45 p.m.
Are there parking facilities?
Public parking is available in the vicinity of the Escape Room venue. The short-term parking zone regulation of the 12th district of Vienna applies to these from Monday to Friday between 9 a.m. and 7 p.m.
Are animals allowed in the escape room?
No.
Can i work with here?
We are always happy about people who want to work with us in the Estheo Escape Room Vienna! Depending on the needs, there will always be recruiting of game leaders. It is best to send us an application to office@estheo.at or simply ask us personally. 
Can I play drunk?
It depends on the degree of alcoholization. But drinking after the game is much more fun.
What happens if I'm late?
If it arrives too late, the game can either no longer be played or can only be played with a time penalty. If the game is missed, the full booking amount will be charged.
Are strangers in the same game?
No, unless it is a special event.

About our escape games

Are there specific requirements for the games?
With "The Awakening" you have to expect to lie for an hour. Sitting at “The Voodoo Hut” for an hour.
At what age can I play?
A minimum age of 14 for the games “Office” and “Coming Home” and a minimum age of 18 for “The Voodoo Hut” and “The Awakening”.
How big should my group be?
At least 3 and a maximum of 6 players are planned for “The Office”. "The Voodoo Hut" and "The Awakening" is reserved for duos. “Coming Home” can also be played in pairs, but tends to be easier if the challenge is played by three or four people.
In what languages ​​are the games explained?
Standard in German or, if desired, in English.
Are the games scary?
No, none of our escape rooms is really creepy. In the “Voodoo Hut” and in “The Awakening” (dream box) it is rather dark, but there are no moments of shock.
Is the Estheo Escape Room Vienna barrierfreely  accessible?
No, the venue is only accessible over three levels.

Bookings

How can i book?
Online via our website, by phone or in person on site.
What does it cost to play an escape game?
The prices depend on the respective Escape Room game experience and the selected group size.
Unti w en can I book a game?
All escape games can be booked via the booking calendar on our website until 6 p.m. the previous day. If you want to book one of our game rooms at short notice, just give us a call!
What do I do if part of my group does not appear for the Escape Game?
If the minimum number of players is not exceeded, e.g. the office can be played by three instead of four. Should this happen, we can look for a suitable solution on site. In general, the price always corresponds to the actual number of players.
Can multiple groups play at the same time?
That depends on the utilization of the scope on the specific day. If this should be desired, however, please ask for a telephone consultation.
How can I pay?
All payment options offered in our online shop and cash payment on site are accepted as means of payment.
How can I cancel a game?
If you have booked an escape room and would like to cancel or rebook this game date, you can do so free of charge up to 48 hours before the start of the game by emailing buchungen@estheo.at. Payments already made are converted into a voucher. If the cancellation is made less than 48 hours before the start of the game, the full booking amount will be charged. 
Do I get a bill ?
Yes.
Are company invoices also issued?
If a company invoice is required, please add this when booking.

Vouchers

Where can I buy Escape Game vouchers?
In the Estheo online shop or on site in the Escape Room Vienna venue.
What vouchers are there?
There are vouchers worth € 20 to € 120.
What do I do if the number of players does not make the voucher worth enough?
If the number of players does not exceed the permitted group size, the voucher value will be deducted from the actual price. The difference can be paid on site at the Escape Room venue.
How long is a voucher valid?
Each voucher can be redeemed in the Estheo Escape Room Vienna five years from the date of issue.
Do I have to bring my Escape Game voucher?
Yes if you want to redeem it.